Frequently Asked Questions
Out of respect for our venue partners’ liquor licenses, we post all Painting & Vino events for 21 and older. That being said, if you have a mature young adult that wants to attend one of our events and you have contacted the venue directly and they have given you permission, we have no issue with you bringing an underage participant. To reiterate, you must have the venues okay before you can bring them to one of our classes.
Check-in begins 15 minutes prior to the start of class. Guests are asked to line up at the door to check-in with our assistants at this time. We suggest aiming to arrive at the venue 30 minutes prior to the start of class in order to leave yourself ample time to find parking, which can sometimes take 10-15 minutes.
We provide 2.5 hours of instruction provided by one of our Master Artists. We also supply all of the necessary materials needed, including; paint brushes, canvas, acrylic paint, easels, measuring tool, aprons and a cleaning solution that removes paint from fabrics! All you need to do is check-in and prepare yourself for an amazing experience you will remember for a lifetime. (Food and Beverage are not included in the ticket price, but may be purchased through the partnering venue).
No. Food and beverage are not included in our ticket price but are available for purchase separately through most of our venues. If you would like to bring your own bottle of wine, check with the venue first. Some venues do not allow it at all and others will charge a corkage fee. Most of our venues host a happy hour for our guests during the painting class, which sometimes ends up being a more cost effective alternative!
We use non-toxic acrylic paint. Acrylic paint is water-based, which means, it will wash off with warm water and soap. If it gets on fabrics, we have a cleaning solution designed to remove the paint (as long as it is still wet), although it is suggested you wear clothing you do not mind getting paint on. We also supply aprons for you to wear in order to protect your clothing.
We encourage creative expression in all forms! You can paint whatever you would like. Feel free to change the colors of the painting to match your own décor or the décor of a friend you may be gifting the painting too!
Regular scheduled events are $45 per person (Premium events and Online/ Virtual events may have a different price depending on the type of event). This includes all your materials, as well as, 2.5 hours of step-by-step instruction from a professional artist. You can, however, sign up for our mailing list HERE to receive occasional deals and discounts!
The new event calendar is released on every 15th of the month. For example, our September calendar would be released on August 15th, our October calendar would be released September 15th, etc.
The first thing to do is check that you entered the code correctly. Make sure you entered the code exact. If you entered the code correctly and it is still not working, check the expiration. If your code is expired the promotional value will not work. If for some reason neither of these solutions resolves your issues, please email customer service with your name, promotional code, class you are looking to register for, and a brief description of what happened. All registration issues must be resolved through customer service email.
To register for a class, simply choose your location. Once at the desired location page, choose the date and painting you would like to attend by clicking on the image. You will then be directed to the event registration page where you will need to enter the required information and payment method. Shortly after you have submitted your registration, you will receive a confirmation email outlining the details for your specific event. Make sure to check your junk mail if you do not receive it right away! If you do NOT receive a confirmation email, please email customer service. email@example.com
The best thing to do is register everyone under the same name or email address. This way our assistants will recognize you are all in the same group and will set aside seats for you together (depending on the size of the group; usually 5 or more). You can also email customer service and let them know beforehand to make sure we make note on our registration list to seat your group together. firstname.lastname@example.org
If you need to cancel or move your reservation you must notify customer service 48 hours prior to the start of your class. In your email, please be sure to include; your name, location of the event, date of scheduled event, and date you wish to move to, or indicate you would like to cancel your reservation for a refund. Please be advised you can only move each reservation up to two different times. We honor credit card refund requests for seat reservations within 3 days of the purchase date. After 3 days from purchase, all sales are final. and only a credit can be given. All cancellation issues must be resolved through email. Contact Customer Service by Clicking HERE
Private Events FAQs
We require a minimum of 15 people at $45 per person to book a private event. If you want to host a private event with less than 15 people, we can book the event, however, you must still submit payment for 15 people. We also require a nonrefundable deposit to hold the event, which will be applied toward your final balance. The remaining balance will be collected the day of the event and will be reflected by the final headcount. We do ask that we receive credit card information for the final balance and a final headcount 48 hour prior to the event in order to prepare proper supplies.
Our staff will work with you to choose the perfect venue for your event. You can use any of the venues we are already affiliated with, which we can send you via email based on your location. We can also try to work with a venue of your choice or a private residence as long as either can accommodate our events. We will handle contact and scheduling with the venue to ensure proper availability and booking of your event.
As a host you will need to provide adequate tables and chairs for the event (we may have a limited amount of tables available for your use depending on the date). Our staff will help determine whether or not your space can accommodate our events and offer suggestions of proper space planning. Our assistants setting up the event will also be able to help configure the tables and chairs upon arrival. We will also need access to a water source to fill the water cups to wash the brushes and about an hour of time before the event for proper set up. Other than that, you do not need to worry about anything! We supply all of the painting materials necessary for a fun and relaxing event!
All food and beverage purchases are separate from our ticket price and are to be handled by the hosting venue. If you book an event with one of our venues we can help you get in contact with the right person to review food and beverage options. Many of our venues have several options available including buffet style dining and package selections. If you host your event at a private residence, you will be responsible for the food and beverage if desired.
Yes! You may choose from any painting in our library! It is best to choose a couple of different paintings just in case the artist is not available on the specific date requested. You may request a specific artist and we can send you a link to their individual portfolio to choose from (as long as they are available for your date). You may also request a custom painting for an additional charge if you have something specific in mind you would like to paint!
Live Online Events FAQs
First, find an online event you would like to attend. Once you sign up you will receive a confirmation email with event instructions. You will then receive a separate email with a Zoom link so you can join the online event. Once you join you will see your online instructor guiding you step-by-step through the process of creating the scheduled painting. You will be able to view the Live Online Event on a smartphone device, a tablet, or a laptop/ desktop computer. We will be recording these online sessions for replay, so if you do not want to be seen, you may choose to deactivate the camera on your device. When your webcam is activated you will be visible to the instructor as well as the other Guests. Click here learn more about using Zoom
This depends on the type of event you will be viewing. Most needed supplies will be listed on the event page. Supplies may also be purchase by going to https://paintingandvino.net/diy-kits
Unfortunately, no. These Live Online Events are already heavily discounted, so no discounts will be accepted.
If you need to cancel or move your reservation you must notify customer service 48 hours prior to the start of your class. In your email, please be sure to include; your name, name of the event, date of the scheduled event, and date you wish to move to or indicate you would like to cancel your reservation. Please be advised you can only move each reservation up to two different times. We honor credit card refund requests for seat reservations within 3 days of the purchase date. After 3 days from purchase, all sales are final. and only a credit can be given. All cancellation issues must be resolved through email. Contact Customer Service by Clicking HERE
A link to the event will be sent to your email address 24 hours prior to the events start time. If for some reason you cannot find this email, please contact customer support at email@example.com so we may investigate the issue.
In short, NO. One reservation gets you one link to be used for one household. You may have several people join you as long as you all are in the same household using the same online device. If someone uses the Zoom link to join the online event and doesn’t have a spot reserved, they will be removed from the online event immediately.