If you need to cancel or move your reservation you must notify customer service 48 hours prior to the start of your class. In your email, please be sure to include; your name, location of the event, date of scheduled event, and date you wish to move to, or indicate you would like to cancel your reservation for a refund. Please be advised you can only move each reservation up to two different times.
We honor credit card refund requests for seat reservations within 3 days of the purchase date.
Within 1-3 days of the purchase, you can cancel by contacting customer service via email and the funds will be refunded back to your credit card. After 3 days from purchase, all sales are final.
*All cancellation issues must be resolved through email.* Please refer to the email address located at the top of your location’s calendar page. Each location has a different customer service email.
PLEASE EMAIL YOUR RESPECTIVE LOCATION’S CUSTOMER SERVICE EMAIL ADDRESS FOUND AT THE TOP OF YOUR LOCATION’S CALENDAR PAGE ON OUR WEBSITE FOR THE FASTEST AND MOST DIRECT RESPONSE. EACH LOCATION HAS A DIFFERENT CUSTOMER SERVICE EMAIL ADDRESS.