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Event FAQ


Check-in begins 15 minutes prior to the start of class. Guests are asked to line up at the door to check-in with our assistants at this time. We suggest aiming to arrive at the venue 30 minutes prior to the start of class in order to leave yourself ample time to find parking, which can sometimes take 10-15 minutes.

Nothing but an open mind and a little creativity! We supply all of the materials necessary for painting including aprons and a cleaning solution that removes paint from fabrics!

No. Food and beverage are not included in our ticket price but are available for purchase separately through most of our venues. If you would like to bring your own bottle of wine, check with the venue first. Some venues do not allow it at all and others will charge a corkage fee. Most of our venues host a happy hour for our guests during the painting class, which sometimes ends up being a more cost effective alternative!

We use non-toxic acrylic paint. Acrylic paint is water-based, which means it will wash off with warm water and soap. If it gets on fabrics, we provide a cleaning solution designed to remove the paint, although it is suggested you wear clothing you do not mind getting paint on. We also supply aprons for you to wear in order to protect your clothing.

We encourage creative expression in all forms! You can paint whatever you would like. Feel free to change the colors of the painting to match your own décor or the décor of a friend you may be gifting the painting too!

Tips are much appreciated but not expected. If you feel the artist or assistant has done a great job then feel free to express your gratitude!

Unfortunately, our classes are usually sold out to capacity and therefore we cannot provide seating for un-registered guests. We do sometimes have room for walk-in guests that can pay at the door, however, this is not guaranteed.

Absolutely! There is plenty of time and space to order at any point during the event. Servers will come around throughout the duration of the event to take orders and replenish food and beverage. You are also welcome to arrive early and eat before we get started if you would like. Again, food and beverage are available for purchase separately through the hosting venue. Food and beverage are not included in our ticket price. Outside food is not allowed in any of our venues.

To respect the relationship with our venues and their policies, we require that all classes are 21+ and therefore anyone under the age of 21 may not attend our events. This is to ensure that we abide by the liquor licensing laws of the venues and the satisfaction of all guests attending the class. If you are interested in having children participate in these events, we can always host a private event party. Please review the private events tab on this website for more information!

Registration FAQ


Regular scheduled events are $45 per person. This includes all your materials, as well as, 3 hours of step-by-step instruction from a professional artist. You can, however, sign up for our mailing list here on our website to receive occasional deals and discounts!

The new event calendar is released on every 20th of the month. For example, our September calendar would be released on August 20th, our October calendar would be released September 20th, etc.

The first thing to do is check that you entered the code correctly. Do not leave any spaces in between the letters and numbers. A Groupon code will be the 8-digit code in all capital letters, not the smaller code in the top right corner. The Living Social code will be the code starting with LS followed by numbers.

If you entered the code correctly and it is still not working, check the expiration. If your code is expired the promotional value will not work. Email us the expired code and we will activate it for face value!

If for some reason neither of these solutions resolves your issues, please email customer service with your name, voucher number, class you are looking to register for, and a brief description of what happened.

*All registration issues must be resolved through customer service email.* Please refer to the email address located at the top of your location’s calendar page. Each location has a different customer service email.

 

To register for a class, simply choose your location from the navigation bar at the top of this webpage. Once at the desired location’s event calendar, choose the date and painting you would like to attend by clicking on the image. You will then be directed to the registration page where you will need to enter the required information and payment method.

Shortly after you have submitted your registration, you will receive a confirmation email outlining the details for your specific event. Make sure to check your junk mail if you do not receive it right away!

If you do NOT receive a confirmation email, please email customer service. Please refer to the email address located at the top of your location’s calendar page. Each location has a different customer service email.

The best thing to do is register everyone under the same name or email address. This way our assistants will recognize you are all in the same group and will set aside seats for you together (depending on the size of the group; usually 5 or more). You can also email customer service and let them know beforehand to make sure we make note on our registration list to seat your group together.

Please refer to the email address located at the top of your location’s calendar page. Each location has a different customer service email.

If you need to cancel or move your reservation you must notify customer service 48 hours prior to the start of your class. In your email, please be sure to include; your name, location of the event, date of scheduled event, and date you wish to move to, or indicate you would like to cancel your reservation for a refund. Please be advised you can only move each reservation up to two different times. 

We honor credit card refund requests for seat reservations within 3 days of the purchase date.
Within 1-3 days of the purchase, you can cancel by contacting customer service via email and the funds will be refunded back to your credit card. After 3 days from purchase, all sales are final. 

*All cancellation issues must be resolved through email.* Please refer to the email address located at the top of your location’s calendar page. Each location has a different customer service email.

PLEASE EMAIL YOUR RESPECTIVE LOCATION’S CUSTOMER SERVICE EMAIL ADDRESS FOUND AT THE TOP OF YOUR LOCATION’S CALENDAR PAGE ON OUR WEBSITE FOR THE FASTEST AND MOST DIRECT RESPONSE. EACH LOCATION HAS A DIFFERENT CUSTOMER SERVICE EMAIL ADDRESS.